Is the product pictured the same product I will receive?
While the product you’ll receive is not the exact same product in the picture, all of our inventory is examined and inspected on arrival or before shipment. If our photos differ in color or consistency, we do our best to immediately update them to reflect the product we actually sell. Please note that there can be inconsistencies in product color depending on the grade of mesh used when grinding our coarse material into powder. Rest assured we are doing our best to deliver consistent and quality product on each and every order.
I made a mistake. Can I change my order?
We strive to process orders as quickly as possible. But we will try to accommodate any order change. The quickest way to get a hold of us is by emailing us at firstname.lastname@example.org. Please be sure to include your order number and to let us know what changes need to be made. We will be sure to let you know, as quickly as possible, whether we were able to make the wanted changes.
Can I suggest a product for you to carry?
We can only do our best! Simply use our contact form and send on a message. We’ll be in touch!
Do you offer your products in bulk?
Yes, most definitely. We are distributor / supplier raw organic soap.
I’d like to phone in my order. Is this possible?
Sorry, no. We require that all communications with our customers are done so in writing via either our contact form or by mailing us at email@example.com
Do you ship discretely?
If you indicate so in the comment field of your order, we’ll certainly do what we can. Otherwise, all products shipped from Borneohale are labeled (and billed) as such, packaged in materials provided by the courier and with a return address reflecting our company name.