Terms and Conditions

By placing an order or using this website, you agree to the following Terms and Conditions.

Where We Ship

We currently ship to the United States, Netherlands, Germany, Czech Republic, and Spain via standard checkout. For other destinations, contact us or message us on WhatsApp — we may have shipping routes not yet listed.

Buyer Compliance Responsibility

Kratom’s legal status varies by country and, in some cases, by state or region. It is the buyer’s sole responsibility to verify that importing, possessing, and/or reselling kratom is legal in their destination jurisdiction prior to placing an order. Borneohale provides general information as a courtesy (see Legal & Compliance) but makes no representation as to the legality of kratom in any specific jurisdiction, and accepts no liability for orders placed to jurisdictions where kratom is restricted or prohibited.

Shipping Responsibility & Liability

For shipments under DDP (Delivered Duty Paid) — our standard international shipping method — Borneohale (via our appointed freight partner) is responsible for arranging and paying for transport, duties, taxes, and delivery to your address. However, Borneohale is not liable for delays, damages, or losses caused by circumstances outside our reasonable control, including but not limited to: customs authority decisions or inspections, force majeure events, or actions/delays caused by third-party carriers, freight forwarders, or shipping lines.

For shipments under FOB (Free On Board) or FCA (Free Carrier) — available only when the shipping address is set to Indonesia — Borneohale’s responsibility ends once the goods are handed off at the agreed point within Indonesia (a port for FOB, an airport/warehouse for FCA). From that point forward, the buyer’s nominated freight forwarder assumes full responsibility for transport, customs clearance, duties, taxes, and delivery. Borneohale bears no liability for any issue arising after handoff under this arrangement.

Cargo Insurance

Shipping rates do not include cargo insurance. Borneohale does not guarantee or warrant insurance coverage for any shipment, whether arranged by us or by a third-party freight forwarder. Buyers who wish to arrange independent cargo insurance are welcome to do so at their own cost and discretion.

Seizure Policy

If your shipment is seized or held by customs authorities in your destination country after export, Borneohale is not liable and cannot offer a refund, replacement, or resend — this falls under the shipping risks outside our control described above. If a seizure or hold occurs within Indonesia, prior to export, Borneohale will resolve the matter directly at our own cost.

Product Defect & Credit Policy

If a product is confirmed defective or does not match your order upon arrival, the value of the affected product — product cost only, excluding shipping — will be credited as a deposit toward your next order with Borneohale. No physical return of the product is required; claims are assessed based on submitted evidence. Claims must be submitted with photo or video evidence within 3 days of delivery.

General Disclaimer

This website is provided “as is,” and Borneohale makes no warranties of any kind regarding the website’s operation or availability. Except as expressly set out in these Terms (including the Product Defect & Credit Policy above), Borneohale is not liable for any indirect, incidental, or consequential damages arising from your use of this website or the products purchased through it.

Governing Law

These Terms are governed by the laws of Indonesia. Any disputes arising from these Terms or your use of this website will be resolved under Indonesian law.