AIR FREIGHT (USA ONLY)

Air Freight is our new shipping service from Indonesia to our customers at the whole of United State. Air Freight provide you a shipment based on weight. First, order 1-499 kg will be sent to our warehouse at US for transit. Then the package will distributed by our people there to the address of each customer through FedEx, USPS or other local expedition. The shipment is estimated at around 10-15 days arrived at the point. It will takes time more because we have to wait for other customers order to be able to meet the minimum capacity of Air Freight, 500 kg. Whereas for customers who order more than 500 kg, will be sent directly from Indonesia to the recipient’s address without transit at warehouse. The estimated delivery time is around 5-10 days.
Currently air freight shipping is available on our website. For purchases of ≥ 500 kg there is no additional fee. However, for the purchase of 1-499 kg, customers are charged an additional fee for shipping from warehouse to their respective addresses using FedEx, USPS, or other local expedition.

What Is Local Pick Up ?

We provide you option called “Local Pick up” on our website. Local Pickup is a method that allows the customer to pick up the order themselves. In one hand, If the customer want to pick the item by themselves, the Customer need to ask the detail address to seller. In the other hand, when the customer has no time to pickup the item by themselves, there are a lot of expedition service to pickup the item like UPS, FedEx, or DHL (depend on what expedition which is available in the seller and customer area).
For an example, if you had a UPS account, you can propose them to pickup your item at our warehouse. As soon as your order is ready you will receive a text message letting you know it is done and ready for pickup along with the address you are picking up from. The important thing that Customer need to do is asked the courier like FedEx, UPS, or DHL to pickup the item (make sure that you have account of these courier). The seller will not charge you the shipping cost, but customer would pay shipping charges to the courier service directly.

Estimated Delivery

This estimated for ship to USA and EU Country

  • Pos International Express 7-10 Days
  • Pos International Regular 14-16 Days
  • Air Freight 15-30 Days

We recommend use Pos International Regular for safe delivery. Please note that the expected delivery date is provided by the courier, and is subject to change. For any questions, please contact the courier directly.

Do you ship globally?

We process international orders through Pos International. Our postal agreement allows us to ship to most countries. International shipping rates vary depending on the cost of your order and the location of your shipping address.

For US customer we dont ship some state: Indiana, Tennessee, Vermont, and Wisconsin. See refference http://speciosa.org/kratom-legality-map/

When will you ship my order?

We will ship your order after withdraw your payment, for bulk quantity order if some product out of stock we will waiting maximum 1 week (usually 2-4 days) to waiting product in stock and then we will ship your order after finish packaging.

Will I receive tracking on my package?

Yes, definitely. Borneohale operated business located in West Kalimantan and will ship you package to Pos International located in Jakarta, take 1-3 days for arrived in Pos International. After Courir release you tracking number we will put you tracking number in your account page. All orders will receive email about order status include tracking number. Occasionally, tracking will be displayed as invalid on the Pos International website. Please be patient as often this “invalid” tracking number will correct itself once scanned in at the main Pos International hub. Be sure to add info@borneohale.com to your whitelist so our emails don’t end up in your junk mail folder.

Who pays for international import taxes?

International orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any customs charges that may be applied to the shipment. Unfortunately, Borneohale has no control over these charges. Customs determines these charges and Borneohale has no way of knowing what these charges may be. Borneohale is not responsible for any actions taken by customs or the chosen package delivery service.

Guaranteee and Refund ?

We always give you complete document for customs clearance process in your country. But unfortunately we have no guarantee and refund if customs seized you package.