Estimated Delivery

This estimated for ship to USA and EU Country

  • Pos International Express 7-10 Days
  • Pos International Regular 14-16 Days

We recommend use Pos International Regular for safe delivery. Please note that the expected delivery date is provided by the courier, and is subject to change. For any questions, please contact the courier directly.

Do you ship globally?

We process international orders through Pos International. Our postal agreement allows us to ship to most countries. International shipping rates vary depending on the cost of your order and the location of your shipping address.

For US customer we dont ship some state: Indiana, Tennessee, Vermont, and Wisconsin. See refference http://speciosa.org/kratom-legality-map/

When will you ship my order?

We will ship your order after withdraw your payment, for bulk quantity order if some product out of stock we will waiting maximum 1 week (usually 2-4 days) to waiting product in stock and then we will ship your order after finish packaging.

Will I receive tracking on my package?

Yes, definitely. Borneohale operated business located in West Kalimantan and will ship you package to Pos International located in Jakarta, take 1-3 days for arrived in Pos International. After Courir release you tracking number we will put you tracking number in your account page. All orders will receive email about order status include tracking number. Occasionally, tracking will be displayed as invalid on the Pos International website. Please be patient as often this “invalid” tracking number will correct itself once scanned in at the main Pos International hub. Be sure to add info@borneohale.com to your whitelist so our emails don’t end up in your junk mail folder.

Who pays for international import taxes?

International orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any customs charges that may be applied to the shipment. Unfortunately, Borneohale has no control over these charges. Customs determines these charges and Borneohale has no way of knowing what these charges may be. Borneohale is not responsible for any actions taken by customs or the chosen package delivery service.

Guaranteee and Refund ?

We always give you complete document for customs clearance process in your country. But unfortunately we have no guarantee and refund if customs seized you package.